Frequently asked questions
Sizes, care, buying and delivery, and trade.
Products
What are the placemats and runners made of?
Vinyl (PVC) with a pressed metallic finish. The pattern is pressed into the surface, which gives each piece its raised, gilded detail.
What sizes do they come in?
Round placemats are 16 inches across (40.6 cm). Rectangular placemats are 12 × 18 inches (30.5 × 45.7 cm). The Chinar Leaf placemat is about 12 × 18 inches. Table runners are 16 × 36 inches (40.6 × 91.4 cm). Each product page lists its exact size.
Will a dinner plate fit?
Yes. Our round and rectangular placemats hold a standard 10 to 11-inch dinner plate with room around it.
Do the runners match the placemats?
Four designs come as both: Sheesh Mahal, Morpankh, Gulnar Bloom and Chinar Leaf. See Shop by design.
Are the colors exactly as shown?
We work hard to show each design accurately, but screens vary and metallic finishes look different in daylight and candlelight. Some images on this site are styled digital renderings made to show scale and setting; the product you receive is as described on its retailer listing.
How many come in a pack?
Every placemat design is sold as a set of 6. Table runners are sold individually.
How much do they cost?
Placemats are $9.99 for a set of 6 in the United States, CA$9.99 in Canada, ₹380 in India and £6.99 in the United Kingdom when we launch there. Table runners are $5.99 each in the United States, CA$5.99 in Canada, ₹199 in India and £4.99 in the United Kingdom. Prices on retailer sites may vary slightly.
Care
How do I clean them?
Wipe with a soft cloth, warm water and a drop of mild dish soap, then dry. See our care guide.
Can they go in the dishwasher or washing machine?
No. Please don't put them in a dishwasher, washing machine or dryer, and don't iron them.
Can I put hot dishes on them?
Please use a trivet for hot pans and serving dishes. Vinyl can soften or mark under high heat. Keep candles in holders, away from the vinyl.
Are they waterproof?
Vinyl doesn't soak up spills, so they wipe clean. On openwork designs, spills pass through to the table, so wipe underneath too.
How should I store them?
Flat and stacked, away from direct sun and heat. Runners are folded to fit their mailer, so lay one flat when it arrives rather than leaving it folded.
My runner arrived folded. Is that normal?
Yes. Runners are folded once to fit the paper mailer. Lay it flat, ideally with a light weight such as a few books on the fold, and it will settle. Vinyl can hold a crease if it stays folded for a long time, so store it flat.
Can I use them outdoors?
They are designed for indoor tables. Long periods of direct sun can fade or warp vinyl, so bring them inside after an outdoor meal.
Buying and delivery
Where can I buy North India Company?
In the United States on Amazon, Walmart and Best Buy; in Canada on Amazon; and in India on Flipkart and Meesho. The United Kingdom is coming soon. See Where to buy.
Do you sell directly from this website?
Not at the moment. Buying through a retailer means you get their checkout, delivery and returns. For larger orders, see Trade.
Do you ship to Europe?
Not yet. The United Kingdom is coming soon, followed by Germany, France, Spain and Italy.
How do returns work?
Returns follow the policy of the retailer you bought from. If anything arrives damaged or not as described, email us as well and we will help. See our returns and refunds page.
Is the packaging recyclable?
Our placemats and runners are packed in kraft paper mailers, which can go in with household paper recycling in most areas. See Sustainability.
Trade
Do you supply restaurants, hotels and event planners?
Yes. Tell us what you need through our trade enquiry and we will reply personally.
Can you do custom sizes or branding?
Ask us through the trade enquiry with details and quantities, and we'll tell you what's possible.
Still have a question? Write to [email protected].